This document applies to all personal information held by Cleverbit as the controllers of your personal data and goes into detail on how we process your data, why do we process it, with whom this data may be shared, in what situations we may share this data and all the measures we are taking to ensure that your data is safe and secure. The terms of this policy will apply as long as you are a client of Cleverbit but will also continue to apply after you cease to be a client. It also applies if you have sent us your data to be part of our marketing mailing list and also if you have applied for a position with Cleverbit.
Cleverbit refers to the following company as Controller of your Personal Data. Cleverbit refers to the following company: Cleverbit Software Ltd, a company incorporated under the laws of Malta, having company registration number C 80200 and address at 50, Triq Giorgio Preca, San Gwann, SGN 3510, Malta
On our website, you may also find links to other websites which are not managed or owned by Cleverbit. Cleverbit is not responsible for any such websites and this privacy policy shall not apply in this regard. The businesses operating these websites, may or may not have their own privacy policy and in this regard, Cleverbit is no way responsible for the way such companies manage the processing of your personal data.
| BROWSING | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When you browse this website, we may collect data through some tracking cookies as explained in the cookie section of this Policy. Otherwise, we do not collect Personal Data unless you voluntarily and knowingly provide it to us, for example by signing up to our mailing list. | Kindly refer to cookie section. | i) Consent, when dealing with non-essential cookies. | Kindly refer to cookie section. |
| SUBMITTING A QUERY ON A SERVICE THROUGH OUR WEBSITE | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When contacting us through our website, we would need some personal data to be able to reply to your query. | i) Name and Surname ii) Email ii) Contact Number |
i) Consent | 1 year unless the party is engaged. |
| CALLING OUR OFFICES | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When you call our offices, our telephone equipment will record the conversation for the protection of our legal interest. | i) Telephone Recording | i) Legitimate Interest | 30 days |
| BECOMING A CLIENT OF CLEVERBIT | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When you engage us to provide services, we would require significant amounts of personal data | i) Name and Surname ii) Contact Details iii) Email iv) Names and surnames of employees and their contact details v) Bank Details |
i) Contract ii) Legitimate Interest iii) Compliance with laws and regulations |
5 years from when we stop providing you with our services. |
| THIRD PARTY SERVICE PROVIDERS | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When we engage with you for the provision of goods and services to us, we collect personal data | i) Name and Surname ii) Contact Details iii) Email iv) Names and surnames of employees and their contact details v) Bank Details |
i) Contract ii) Legitimate Interest iii) Compliance with laws and regulations |
5 years from when we stop providing you with our services. |
| CONTACTING OUR CUSTOMER CARE TEAM OR SOCIAL MEDIA TEAMS | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| Should you contact our customer care or social media teams, we shall collect some Personal Data to be able to process your request. | i) Name and Surname ii) Email iii) Contact Number |
i) To protect our legitimate interest | 3 months |
| WHEN YOU APPLY FOR A POSITION WITH CLEVERBIT | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When you apply for a position with us, we would need to process your Personal Data to be able to verify your suitability for the role you have applied to. | i) Name and Surname ii) Your CV and Personal Data contained within iii) Residential Address iv) Contact Number v) Email vi) Date of Birth |
i) To protect our legitimate interest ii) Consent |
4 months minimum. One year of consent is obtained. |
| WHEN YOU VISIT OUR PREMESIS | |||
|---|---|---|---|
| Description | Data Collected | Legal Basis | Retention Period |
| When you visit our premises, we collect CCTV data for security purposes. | i) CCTV Footage | i) To protect our legitimate interest | 7 days |
| Name of Processor | Address | Task to be performed and Personal Data to be Processed | Location of Processing |
| Avepoint | Systems Data Backups | ||
| Microsoft | Microsoft Ireland Operations, Ltd. Attn: Data Protection, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland | Systems Data | EU |
| Freshdesk | EU | Helpdesk software used by our support team | EU |
| Sub-contractors | Malta | Individual Sub-Contractor - Software Developer | Malta |
| Intercomp | Malta | Systems Consultants | Malta |
Kindly note however the if you exercise this right, it will hinder our ability to provide you with the required services, since we may need your Personal Data to be able to provide you with our services.