At Cleverbit Software, we believe that by combining a flexible working environment with a culture of continuous learning, we can drive better results. That’s why we put our people first and go above and beyond to give our team members nothing but the best.
By joining our team, you can also expect to work on innovative solutions used on an international scale.
Our people come from all around the world as we aim to attract the best people, wherever these may be, for a career at Cleverbit Software.
We are an equal opportunity employer that embraces diversity, and we welcome candidates to work with us from any gender, race, religion, age, and sexual orientation.
The recruitment process at Cleverbit Software has been designed to be as transparent as possible. Based on a 5-phase process, candidates will be able to move from one phase to another quickly with touchpoint at every phase. This ensures that only the best fit candidates are chosen to be part of our extraordinary team. The process also allows all candidates to fully understand our business and our unique corporate culture.
To determine whether you possess the required skills and experience for the job.
Brief call to get to know each other better.
15-30 min call to assess technical fit.
Allows us to explore your skills and aptitudes related to the role.
A chat with the team to discuss the task and any pending questions.
Competitive salary
28 days vacation leave
Health Insurance
Fully remote
Career development budget
Great colleagues
Fast-paced projects
Flexible arrangements
Work your hours
Extra work rewarded
Complementary hardware
Leading technologies
Must have a BSc degree in IT or equivalent.
Must have Level 3/4 support experience.
Must have previous experience as a support engineer on cloud SaaS products.
Must be familiar with ticketing systems such as ServiceNow (or similar).
Must be able to understand application logs, application traces and metrics.
Must have basic understanding of REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter.
Should have basic understanding of ASP.NET and able to read and understand code while trying to identify the root cause or the repro steps of an issue.
Should have previous experience with Azure services, however any cloud experience is good.
Experience with AKS or similar will be considered as an asset.
Must be willing to work a shift rotation during weekdays and provide on on-call rotation cover during nights and weekends.
Must be willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.
Must have a passion for problem solving and enjoys the process of understanding an issue, identifying the root cause and figuring out replication steps.
Must be able to think on their feet and recommend valid mitigations to live issues after careful analysis.
Must be highly motivated, self-starter with a positive attitude.
Must have strong verbal and written communication skills in English.